How to Disable Sync Applications

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Palm Inc. HotSync® and Microsoft Exchange ActiveSync® are used for Personal Digital Assistants (PDAs) and smart phones. These programs are used to synchronize files between a computer or desktop PC and the PDA. These programs may conflict with your WWAN device. If you have any problems using your WWAN device, try turning these programs off as explained below:

To turn HotSync On & Off

Right Select on the HotSync icon in your task tray and the menu below will appear. Select on "Local" or "Local USB" to remove the check marks. This effectively disables HotSync and if it is causing a conflict this will allow your WWAN device to work. You can repeat this process to put the check marks back to re-enable HotSync. If you are using an early version of HotSync, you may not be able to uncheck the "Local" options without first checking "Modem" or "Network." If this is the case, you can always select "Exit" to close HotSync and launch it from the Start Menu the next time you need it.

To turn Windows CE Services On & Off

For the original Windows CE services: Right Select on the Windows CE Services icon in your task tray and select/deselect "Enable Serial Connection." Make sure it is unchecked for Mobile Office and checked when you want to sync your Windows CE based PDA.

For Microsoft Exchange ActiveSync®:

Right Select on the ActiveSync icon in your task tray and select "Connection Settings."

Select/deselect "Allow serial cable or infrared connection to this COM port:" and "Allow USB connection with this desktop computer." Make sure they are unchecked if you are having trouble connecting with your WWAN device and restore them to their original settings when syncing your PDA. Select "OK" when finished.