Additional UMTS/GPRS Tips

Additional UMTS/GPRS Tips | Top Previous Next

The following tips will help solve many common problems encountered while using GlobalAccess.

General Tips

• | Make sure you are using the appropriate device in the correct geographic region: a Mobile Broadband/NationalAccess device in the US, Canada or Puerto Rico (or countries with CDMA coverage), or your Global Ready GSM wireless device in rest of world

• | Ensure that the wireless network's coverage extends to your current location.

• | Ensure that you performed an over-the-air update with your Mobile Broadband or NationalAccess PC Card, ExSelectCard, USB device, or embedded module prior to leaving the US.

• | Confirm that you have an up-to-date version of VZAccess Manager.

• | Confirm that your SIM card is properly inserted in the wireless device.

• | If your connection speed seems slow, please note that speeds in GSM network depend on the coverage available (GPRS, EDGE, UMTS, or HSPA).

Cannot connect using a wireless device designed for use overseas - Not finding network "Searching for network" message in VZAccess. LED on device is solid RED

• | Verify that you are not trying to connect with a Mobile Broadband/NationalAccess device while outside the US.

• | Check that the card is inserted correctly and that the SIM is installed correctly.

• | Ensure that the wireless network's coverage extends to your current location. You may be in a non-covered service area.

Cannot connect using U630 or XU870 overseas - VZAccess Manager finds a network, however "Connect" button cannot be selected.

• | Re-run Device Detection. Select on the "Tools" or "Options" menu and select "Detect Devices" (or simply Select CRTL-N).

• | Shutdown VZAccess Manager and reboot your PC.

Cannot connect using a wireless device designed for use overseas - Constant "Powering on device message" in bottom left corner. LED on device is flashing RED

• | Close VZAccess Manager.

• | Remove external device and reboot PC.

• | Check that SIM card is correctly inserted into the wireless device.